Offer exceptional customer service with a multichannel environment and increase customer engagement by using SMS, Voice, Email and Website Live Chat. All channels of communication are connected and integrated on a single platform to provide a seamless customer experience.
The 3CX multichannel contact center software provides customers with the flexibility to choose the method of contact that best suits their needs. Similarly, agents across Sales, Support and Customer Relations can communicate effectively and efficiently with customers across multiple channels, through a simple, user-friendly interface.
Ensure customers get their queries answered instantly and in a personalized manner. With 3CX Live Chat & Talk plugin agents are able to respond to website visitors in real-time via chat, video, and call.